Smitty's Service Center

Tom Cuffari

I called and asked about a repair to a window on my car. The person on the other end of the phone just said "not on a Sunday" and rudely hung up immediately. That's not how you do customer service.

Phil McArdle

Can only describe customer service. A potential buyer of my car asked me to have Smitty's look at it; no problem. Also I'm fairly new to the area and have been looking for a shop I can trust - maybe a win-win? Called and asked for D, who the buyer said he'd been working with. After being bounced around a couple times, D came on the line. Maybe he was having a bad day or had been called away from a tough job, but "unprofessional" doesn't describe it. Right off the bat rude, defensive, aggressive... "I didn't talk to him, must have been the front office but go ahead." I started asking about my make car since I'd had to disconnect the battery and wanted to make sure I'd driven it enough so they'd get accurate codes etc. "I've been working here since I was fifteen." Not what I asked... "I can see where THIS is going! You have to get here right at the set time." That won't work with my work schedule, I'll need to drop off at night or early morning, and he cut me off. "I get here at 4 am, I don't know who told you I don't but you'll have to call your buyer and make other arrangements." And he slammed the phone down. Personally I don't care about this derailing the sale - I have other leads and am on the fence about selling the car anyway. Guess I keep looking for a shop I can trust, though...

Stephanie Sands

I am always impressed by their service. All of the people that work here are kind and helpful. I came to fill up my tires with air and one of the workers came over and did it for me. They are so kind!

Rachel Smolensky

My family and I are lifetime costumers of Smitty’s Service Center. They have the best service in Norwalk and the staff are friendly, trustworthy, and welcoming. They always do the best job! If you ever need your car serviced I highly recommend Smitty’s Service Center. The best service center in CT, hands down!