You can try using their website. Click where it says "apply for help" and they will call you.
Same thing happened to me so I went in person cause my case was urgent.
My experience with this place is the front dedk is horrible. You most likely will have to go in. Face to face to get any answer or even an appointment. The lawyers have been a great help to me there.... If you can get past the front desk gate keepers.
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