Good luck I've been trying to make an appointment for over a year. When I call it says we're busy and try again later. They are quick to take your hard earned money but when they owe you GOOD LUCK.
Unfortunately the Daytona office is by appointment only. I've heard if you try calling at 7:00 am it's easier to get thru. I'm so sorry for your frustration.
Thanks! Your answer is awaiting moderation.