I made a shipment on September 30, they told me that it would arrive in Havana in 30 to 45 days and this is the date, I have no information, nor where is the package for which I paid like gold ...

A question are you sending money to Cuba? What is the discount ..? And they deliver dollars or national currency

Well I'll tell you that I never personally sent anything with them because the delivery time is very long, that's why I can't tell you but like the previous comment I suggest you get to the office and demand a specific and clear answer

I moved here a year ago. We have only sent money and it arrived the next day. But in your case I go directly to the office