Any time I've had issues, I went to the front desk and the problem has always be resolved. I've stayed there for several years and my visit has always been pleasant! They will help you, just ask. Try resolving the issue with them before you call corporate.
I believe its a private owned franchise you could call corporate then go from there
There's an Indian couple up front that seems to run the place. My best guess is one of them. I'm sorry I don't have specific names.
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