I grew up in a working class neighborhood and I don't treat people that way. The last time I went I was the ONLY customer. I asked for a booth. They wouldn't give it to me until my friend showed up (3 minutes later). The waitress seated me at a table to wait. No one else in the restaurant...odd.
I've never found the waitstaff to be rude. Sometimes it's busy and they're less attentive because they're running everywhere, but they've been polite and responsive every time I've gone in the last 20 years.
I've been going there for years and it definitely is because the ownership treats them like trash
It's very much diner-style restaurant culture. It comes with the territory. /shrug
They haven't stayed in business all this time by treating staff or customers badly. It could be the owners are not around as before. Or this generation has a different work ethic. They are a great family reserved and all business. That may give the impression of taciturn. However, they were always helpful and kind for the 60yrs I've experienced them. The S&S is iconic in Inman Square.
My boyfriend and I have been going to S&S for months now and we absolutely love the staff there, never a problem. I’ve been in the restaurant industry for over 17 years, primarily on fine dining, with that being said!
They fell off so bad.
its nice places ill be there since 1997 until now good food
Honestly that's the only thing i do not like about S & S. I've always found the wait staff to be very moody.
It is a working class, neighborhood restaurant, 100 years old next year. The food is good, mostly, and people keep going back. Some if the servers are nearly as old as the restaurant. The take care of you. If they're a little cranky, it only adds to the atmosphere.
Well maybe you should’ve looked around enough to the point where you saw the sign that says you need all members in order to be seated . I know this because my papa bob took me there all the time because he used to work at the deli with his mom , aka my great grandma who if you pay attention to the front of the building you’d see her right next to the door. So dont act like your the only person who has to wait for your party. Because i had to wait for him, and I didn’t complain. And if I remember correctly you just so happened to write a complaint the year HE DIED, the year I HAD TO SAY GOODBYE. So yah they probably weren’t in a good mood like i was that year.
I was also treated very rudely there by the hostess. She forced me to sit on a very uncomfortable and wobbly high stool while I waited for my friends to arrive, even though the restaurant was virtually empty, and even though she then allowed another group to be seated even though they too were waiting for others to arrive. I would have greatly preferred to sit at a table and order something, and said so. I am older, and this was outrageous. However, all other staff were wonderful, as is the food as ever. This seems like one bad apple, but unfortunately it's the person who "greets" you. She seemed to take pleasure in her rudeness!
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