I order from there at least 3 times a month, their English isn't perfect but they do try, and they always get my order right. This experience seems more to me like someone just got frustrated with their order and posted a negative false review.
I order here religiously. This place is great, they only messed up one order and were quick to correct it. Polite, tentative, GREAT food, tied for best imo with Kang Garden on linebaugh and country way.
Thanks! Your answer is awaiting moderation.