I would say the majority of staff are loving, compassionate professionals. But I did find it very necessary to work with Monica Rose, the admissions director, to help my 94 year old mom get settled into Arbor Trails. You know, it's like when your child goes off to school. You have to emphasize what your loved one prefers. My mom, for instance, has been having her oatmeal and two cups of coffee (and nothing else) for 30 years. She never eats in bed. She always gets dressed and then has her breakfast. Lunch is her one big meal. She likes veggies, especially sweet potatoes and squash. She is used to having coffee and a chocolate pudding at 4 PM. For dinner, she is used to just a yogurt or a protein shake. These details were shared by Monica with the nutritionist. Carol, one of the speech therapists, worked with mom to discover that she needs individual light weight bowls that she can pick up rather than divider plates, ect. You need to work through Monica in Admissions.
I know that my wife complained about one staff member, who was not very friendly or helpful in the dinning room that is for residents. who need assistance. There were positive changes made almost immediately by the new facility director, Kasey O'Leary. You do need to advocate sometimes. But there are also staff that truly love the residents, who also advocate for them and spend quality moments giving them TLC.
Unless you or family member wants to be treated like an animal, I would NOT go here. The wheel patients to the desk and leave them. I witnessed first hand them not assisting a patient to eat, so I did so the woman would have food. They served my mom peanut butter and jelly when on her order it says she is allergic to peanuts. Not to mention the activity director having an open beer and talking to my mother when there. There HAS to be a better place for you to go. The only decent thing here was the woman at the front desk.
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