I've never had a problem with the fries,they are fresh cut right in front of you. If you had a problem with your fries why didn't you address the problem with the store,they would have taken care of it. All major chains back there food!
The fries are cut fresh from the potatoes in front of all the customers to see if your fries were cold and undercooked you should have handed them back and said so they would have gotten you fresh hot fries.
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