Ok thanks ill give them another call..i wish you the best of luck..your probably right about the warranty service not being what it once was..
I would call again and tell them that the guy didnt show up and you still havent heard anything yet. I'm having similar problems with my refrigerator thats been going on for months now.....sorry. I believe there might be a problem with the sears warranty service not being what it used to be.
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