I work in retail sometimes it gets to be real busy and you have a customer and somebody else waiting the phone rings you answered and say can you hold please the customer that you're helping at that moment takes a long time lot of questions so it sort of ties your hands on getting back on the phone and of course the customer waiting is not so happy that there were there first before the call what I do is get their number and call them back but I make sure that I do call them back so please forgive us if we don't get to you right away and as a consumer I hate waiting on the phone but I also understand that these people have driven to the store to get the service also from the associate or salesperson you're right we should be quicker to answer questions on the phone but real life it doesn't happen often I don't know what the solution will be but that's something manager needs to think about
What Carl said. And if someone doesn't pick up in a timely manner, call back and say you already called and suspect they forgot about you. This Best Buy is great, im sure they'll make it up to you.
Carl Fields you explained it perfectly..I have to remember that too when I call. People drove all the way over to get help in the store...They should come first! They walked in the door. Best to call right when they open or just before they close.. Not as many customers in the store better chance for phone help...
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