Best Buy

Category: Electronics store in Cerritos, California

Address: 12989 Park Plaza Dr, Cerritos, CA 90703, USA

Phone: +15624021555

Opening hours

Sunday: 11AM–7PM

Monday: 10AM–9PM

Tuesday: 10AM–9PM

Wednesday: 10AM–9PM

Thursday: 10AM–9PM

Friday: 10AM–9PM

Saturday: 10AM–9PM

Reviews

CC Chairez

Jul 17, 2022

Recently took advantage of Best Buys Black Friday in July sale. Was able to pick up 4 Lenovo touchscreen Chromebooks for $99 each!!! The perfect early Christmas presents for my kids and just in time for the upcoming school year.

monique izzi

Jun 25, 2022

Joe in the computer section was awesome. He helped gather everything and walked us around the store helping us find all our items and even loaded our truck. He is a fantastic person and made our shopping experience a 5 stars plus. Thanks Joe

Jeremiah Harper

Jun 12, 2022

I shop here often. I bought my phones, TV, watches, Fridge, gaming devices, and more here. I enjoyed the customer service. Last time I went in Emily was very helpful as well as Francisco. Thanks guys.

yamisse romain

May 2, 2022

I will give this store a 3 because one of the girls I spoke to over the phone from the store was rude. I was trying to explain to her my situation and she kept cutting me off and told me to just listen. However I spoke to someone else and they were very nice. The customer service 1(888) number is a different story. Best Buy customer service over the phone is a nightmare. I waited forever to get someone on the phone and when I finally did he put me on hold for almost 2 hours and finally hung up. I would have hung but I didn't on purpose. I know their game. When they don't want to help you, they purposely keep you waiting long enough until you hang up or until the store closes so they don't have to help you and it won't look like they hung up on you. I would not deal with Best Buy for this reason alone. They need better customer service

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Questions & Answers

Why don't you ever answer phone calls?

Jorge Vargas | Sep 1, 2018
Alfonso Aduna | Sep 1, 2018

Some calls go to the call center but you can reach the store if you need to.

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Why dont you answer calls on hold for more than 30min....thats not good Customer service..

Cesar Vasquez | Sep 1, 2018
Carl Fields | Sep 1, 2018

I work in retail sometimes it gets to be real busy and you have a customer and somebody else waiting the phone rings you answered and say can you hold please the customer that you're helping at that moment takes a long time lot of questions so it sort of ties your hands on getting back on the phone and of course the customer waiting is not so happy that there were there first before the call what I do is get their number and call them back but I make sure that I do call them back so please forgive us if we don't get to you right away and as a consumer I hate waiting on the phone but I also understand that these people have driven to the store to get the service also from the associate or salesperson you're right we should be quicker to answer questions on the phone but real life it doesn't happen often I don't know what the solution will be but that's something manager needs to think about

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WHY DON'T THEY ANSWER PHONE CALLS. It's only 330. It's not like they're busy!

Red White & Blue | Sep 1, 2018
Velvet Yvette Victorian | Sep 1, 2018

Maybe they have a lot of returns. The service at this store is not that good. Sorry!

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What are the Covid safety practices like here?

Anonymous | Aug 31, 2022
Tino Mtz | Aug 31, 2021

Limited people are allowed in the store... Everyone is wearing masks...

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Do they have computers?

Maria Gonzalez | Aug 31, 2021
Juan “Johnny” | Aug 31, 2021

yes.. wide variety

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How much do you guys charge to fix a Apple Watch

Alejandra Velazquez | Aug 31, 2021
Daniel Bravo | Aug 31, 2021

That i dont know ,sorry

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Is it returnable for full refund?

Ricardo A. Seneris | Aug 31, 2021
A.M. CRUSHER | Aug 31, 2021

Yes

If we give geek squad a computer will they be able to fix it.

aftab amin | Aug 31, 2020
David Ortega | Aug 31, 2020

Yes,but depends if UT's repairable

Can I buy Playstation 4 box only ?

J B | Aug 31, 2020
Rich Colton | Aug 31, 2020

Just call Best buy they will tell you

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I moved here from overseas and my phone I was using overseas is locked. Can a non-U.S. carrier phone that is locked be unlocked here? If so, does Best Buy provide this service?

Steve P | Sep 1, 2019
Sash | Sep 1, 2019

Go in to the store, there are many variables to correctly answer your question.

Same Q, why can I not speak to a human??? I can’t navigate through your voice message. Going to another store. LAME!!!

TheStockham1 | Sep 1, 2019
Trina Smith | Sep 1, 2019

You should go to the Best buy in signal Hill on Cherry avenue

I own a digital camcorder and i want to know if you guys do repair?

Alfie Tamayo | Sep 1, 2018
Ignazio | Sep 1, 2018

Cheaper to buy a new one. Don't know how much they charge. But, Frys charges $50 to tell yo, Oh.. nothing we can do, you need to buy a replacement.

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I have samsung tv set. do you sell tv set control?

Steven Hahn | Sep 1, 2018
paul mohney | Sep 1, 2018

E bay or Amazon no doubt you can find it there

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How long does it take for a refund to post on my checking account once an item is returned to the store?

Zia Jacob | Sep 1, 2018
david hernandez | Sep 1, 2018

If you paid with a best buy card it gets refunded faster,but anyother card usually takes 5 buisness days,but if you started the return on a wednesday ,weekends dont count and it would start on the next day thursday ,so it would be over 7 days

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Do you have this one HP- Desk Jet 1112 printer-white for 29.99 dollars.

Bola Maglaa | Sep 1, 2018
DeBorah L Fair | Sep 1, 2018

No, I have an HP

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I want to know what time the stores closes today

Gloria Maciel | Sep 1, 2017
onish Shrestha | Sep 1, 2018

6am to 12 pm

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