I have called the store three times today and sat on hold for over an hour each time, why does no one answer the phone?

Under staffed. I call geek squad and have them transfer me lol.

Try calling a smaller town like Simi Valley and you will get better help. They have the same products but are better at responding to customer needs.

Please, be understanding, the employees have much to do. Other times they just do not care. You should have hung. Up, after the 4th ring. Never. Allow no one to use up your time. Respect your self first, in time you will receive. What. Is do you!