Why is there no direct number to this store? This is very unprofessional to have a customer service number listed and not the store number. My package went to this location and i cannot call them and have had no updates like requested!

Ed, I agree and share your frustration. I asked the manager in Tracy for the Stockton number and he said I would have to ask corporate. Corporate customer rep said they didn't have that info. I'm surprised corporate has live reps to speak with but don't understand why you can't call locally, especially for some things. They could at least be a go-between for you. When is comes to customer service in all companies overall, it's all about $$$, just like outsourcing everying! If they provide live, human customer service they have to pay for staff, equipment, overhead, toll-free number, etc. So they use annoying "virtual assistants". BUT again, at least FedEx has some humans!

I've been to the location for the very same problem. Good news, it has a viable store front, decent hours and ease of access.