Don't take the survey at the end. Its confusingly awkward. No one to help you and its a waste of time. They ask you to Number 5 out of 10. When you do that it won't move on with the rest of the survey. Its the dumbest thing ever.
I lose mine all the time and they have never charged me
It's best to call and ask ahead of time.
It shouldn't cost you
$5.00 but if it is the first time they may let it slide.
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