Kathy I am a Team Member (Employee) of the Chase Center. What I would ask you to do is go to the Guest Services Office. One is directly above the West entrance, The one facing 3rd Street). The other one is on the 200 level near portal 47. I hope this helps you out and you can also use the elevators as well to get to your seat(s).
There's nothing I can personally do. I am sure if you contact the Chase Center directly, they will let you know about "accessible access" options to ease your movements while there.
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Is there an elevator from street level into the venue? And if it's does, where is it located?
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