John, as you know your car was in a major accident, my Service Manager has called and spoke to your wife and went over everything, accidents like this are headaches for customers and we completely understand, we never want cars to be in here this long but we also won’t sacrifice repairs for time. If you have any further questions regarding this please call myself or Mike Pierce anytime. Jon Zillioux General Manager 978-739-3718
Thanks for your reply but we have been told they had the parts . They told us 3 weeks ago the car should be ready it is frustrating and costly to me.
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