Do these people EVER answer the phone?

I dealt with them through email, they were very easy to deal with.

Hi John - I think you were calling the Newport Dinner Train - not Rail Explorers? Rail Explorers has operators available 7 days a week.

They did answer the phone when we called last month to inquire about times, etc

I tried online. Nowhere to enter a gift card.

I purchased my tickets online.

If there is an active ride happening, it seems like most of the employees are working along the rail. Try calling fifteen minutes before a scheduled ride.