Dear Jennifer, Could you please provide us with the case number, start with ONT, it is on your payment receipt on the upper left side under a shield. With this information we can gladly inform you of your case. Regards,
Possibly you asked for delivery to your home, and if there is someone at home at the time of delivery, then return the package, so they recommend that if there is no one at home then you better choose to pick it up in person at the consulate that It is the best way. That's what I can tell you, otherwise go to the consulate and ask maybe they have it there and take your vouchers to give it to them. I hope this helps you.
If you have the receipt, it is better that you go to the consulate, they gave me mine because when I called, nobody gave me information
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