Is there a way to get a word with the owner if Ive had bad service? I never used to have a problem there. Called and asked for a phone number or email and was denied. sad way to run a business.

Thank you for your feed back Jo. We have always strived for the best customer service. We are sorry that it fell short of your expectations this time. I will discussed the matter with this employee and take the necessary discipline action.

Unless you feel the need to be annonymous, review on Yelp, here on Maps, and/or FB page. You could also try writing a letter and addressing it to Owner C/o The Water Lady Just some ideas. We've been going there for years, no issues, I hope your concern gets attention!

Ive been a customer for many years and like I said was surprised by the way I was treated. I guess I shouldnt ask any "dumb questions" around the older lady with white hair.