I've called many times, to many departments and I can NEVER EVER get anyone to answer the phone....it is so frustrating!!

Agreed. Most places are like that these days. Your best bet is to talk to an operator before any particular department. Operators answer phones and can be somewhat depended on for service. If that fails, visit the store in person which may result in a little less frustration. Stores suck, times have changed.

I just go in person... my drive 🚗 is short BUT that is the only thing that is!