QLess is the app... I also had problems in the beginning too. Be persistent, and try to schedule your appointment before 2 PM if you can. If you do it after 2 you may have to come back the next morning...They run about 2 1/2 hours late! Be patient... Hopefully this helps you...
But I thought it had to be by appointment only?
The q less app wasn't working for me s few weeks ago either. Checked a few days later and it did. Appointments are backed up for months. Best bet is to get in the line first thing in the morning after they open up and get in line and be ready to wait an hour or two. That's how I got mine done.
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