Appointment for Apple is the process and be there early , cauze U have to wait for the genius guys.They give U 30 minutes to 1:00 hour of appointment length and for a year of purchase the service is free.It is very busy area so be early.I waited an hour the second time i need their service.The first time I was out in a 30 minutes appt.So there is guy with a computer pad to in list your name and make sure U R on the list for genius service.I went to Manhattan Village between Rosecrans/ Sepulveda .The customer service is awesome and great customer service above and beyond professional character. No not local store Apple store .
There aren't enough details to determine the cause of this problem. You should take it to the Genius Bar at your local Apple Store.
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