Called Seaaca on a dog running loose and it had a collar , no tag. Didn't want anything to happen to the dog as there are coyotes in the neighborhood. So called Seaaca felt like I was bothering the person who answer the phone.

You may try to catch it, and care for it till the help arrives. there are web sites where people use

Yes they are frustrated because of the small amount of people working answering phones

I believe they have volunteers working there maybe the pressure was too much to handle

Yes they are overwhelmed, and you can hear it in the personal.