Our dog received good care. However, the lack of communication and concern for the pet parent and pet follow up is to be desired. Upon waiting on very critical test results, I had to call back 4 times one day and 3 times the next, and then call the third day to get anyone to give me results. The receptionists just seemed irritated I kept calling, but not knowing if my puppy had cancer and they had the results and weren't calling me was a bit much. 3 days I had to wait. That was 2 weeks ago, and I'm still waiting for the rest of the results to be given to me. I'll go somewhere else from now on. Not impressed.
In addition to an A+ surgical facility, Cascade is also a 24/7 Emergency asset. I trust them, based on their effort for two of our dogs.
Yes it is, they did a wonderful job with our 8 week old kitten with aspersions Pneumonia.
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