I had a hard time getting them to but finally did. They are only taking the pets in one or two at a time. You have to wait in the car. And my appointment is a month out. So they are really busy.
I just had an appointment this week. Check and make sure you have right number and if that still doesn't help, I suggest stopping by and get appointment.
Yes, they are...just busy. Best to leave a msg or call on off times.
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