Why would the only person working in this shop not acknowledge the next person in line and take the third back to a work bench without a ill be right with you sir? The worst customer service i have evere experienced waited ten minutes then left .

Scott, Sorry for my poor customer service. Sometimes I loose track of who was next. However, My sincere apology and I will try to do much better the next time you come in. Again, I'M SORRY. It gets hectic in here at times and I FAIL TO FOLLOW THRUOGH.

Huh. Good question. Perhaps they made eye contact with you and expected that you would understand the person behind you was in earlier and their equipment was on the bench? I dunno, I'm just spitballing here, because it sounds like you have a question for the only person working, and rather than ask them, you took your question to the public, who have no possible way of knowing the reason.

I have always had a positive experience there. They have typically been friendly and helpful. Sometimes they get busy but that's to be expected. Had you remained there you may have had a different experience.