Address: 5040 Pacific Blvd SW, Albany, OR 97321, USA
Phone: +15412235601
Sunday: 10AM–6PM
Monday: 8AM–7PM
Tuesday: 8AM–7PM
Wednesday: 8AM–7PM
Thursday: 8AM–7PM
Friday: 8AM–7PM
Saturday: 8AM–7PM
Steven Rojas
3 months ago I bought a Toyota tundra. Salesman was great and that is why they recieve the one star. However, after purchasing the truck. It started to leak from the drive line. Took it in and their machine said he could not see the leak. I left work to go down to show them the leak and in plan site right under the driver side was a 4 inch leak of oil. They fixed it and sent me on my way. Month later had another issue regarding the starter. Took it back and confirmed it was the starter but I had to pay for it due to the extended warranty did not cover wear and tear which was not explained. So I was taken advantage of after I said I want the full coverage and paid for it at signing. The work would cost me $1200 which I was able to find it somewhere else for half the cost. I sent a tow truck to pick up the truck to take it to the new auto mechanic, but south Pacific refused to let it go due to I had to pay for the service of running diagnostic. I was never told I had to pay due to I paid at purchase the extended warranty plan. Also they said at drop off we will take care of it. I never signed any paperwork for service. I called to complain and the best they can do is discount the $1200 to $1050. Are you serious. On top of all this. The staff were very unprofessional and rude. I will never go back nor buy anything from them.
Lucas Dowling
I happily decided to spend my $ here because Jimmy was fabulous in helping me from the start. I spent time over the phone before hand and was pleased with his friendly/personable, quick, and informative responses. He went the extra mile in person at the sales yard to get me what I was asking for. It’s when you have positive experiences with employees like this that you feel happy in spending your $ there.
Kassidy Gunderson
Absolutely incredible experience. Stanley worked with us, and he was so helpful and friendly! We felt no pressure from salesmen and were very confident and comfortable with how we were served. Definitely a family business. Got a great car and will be coming back in the future! Thank you!
Robert Yarington
I've never heard of Pacific Auto Sales but they popped up online with the motorcycle I've been looking for. I was a bit put off when I saw they sell cars, trucks, bikes, trailers etc. and figured I would be dealing with your 'run of the mill' pushy car salesman. I was pleasantly surprised when Stanely walked up, introduced himself, stepped back and let the bike sell itself. No pressure, eager to answer any questions I had and after he threw me the keys and let me take a ride....well, I now own another motorcycle. Thank you Stanely! Thank you Drew in the parts department for your accuracy and speed in nailing down the parts I need. Excellent experience 5 stars all day!
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You need to go to them in person and talk to them about it.
I agree with Will P.
You need to go there in person and see.
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