They will not help you get a new phone. I went there last week and was told at curbside that I had to buy a new phone online and set it up myself. I was not very happy about it. When my new phone came I went back to them to see if they could activate it for me and again curbside I was told no. They gave me a number to call for step by step instructions.
I believe so, I was there to get a replacement phone. But I'm pretty sure they can help you.
I was going to go to this location for what you want to go there for but I did it online because the activation fee was only $20 vs $40 if done in person.
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