Theyre awful and they do not call back. When calling just keep trying to get a human to answer the phone and they'll either try their best or know how to answer your question.
Do not know. Try calling Martin number from Google
After you got transfered to the global customer service. You can ask them if there is a way. I needed to contact the counter too, but did not manage to get to the counter. And then after I explained my situation, they said they can leave a note to the counter and solved my problem.
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