Hello, I bought a cheaper model three gallon heater there for my fish tank and it suddenly stopped working after about a year which was yesterday. If I remember correctly I was told if something breaks I can get another one no charge. Is that right?

Hey Robert! I was able to track down your original purchase with your name. Bring your old one in and we'll just swap it out for you. I grabbed the same heater and put it up behind the counter. It'll be there for about a week. Thanks for writing! Best, Joe

Robert, even if it is out of warranty, they might replace it or give you a credit. The employees gobthe extra mile to work with you

I would check the warranty on the product itself first and then call the store, depending on how long ago you purchased the product will determine if they are able to replace it.