Why is it so difficult speak with the manager or get the number for the owner or the corporate office , when there was a serious problem and a patron had to disrupt make other arrangements because they didn't feel safe and had

We stayed there once and had a great experience.

Only stayed there once. It was terrible. No manager could be found. It is the worst Hyatt I have ever stayed at. People running up and down halls in the middle of the night was one of a half a dozen issues !!!!

I have no idea. I only stayed there once.