If they served in the United states Armed forces, U would need to fill out a form 180 n depending on which Armed service they where in thats where U need to send those forms. These forms have the instructions in the back. If they serve under the Canadian Armed forces, I would say they may have some type of form similar. On any case U will need to have as much info. As possible. Hope U find what U want.
I believe that you need to contact the VA, not a Vet Center. They are separate organizations that do not share the same computer systems. The VA is the "Federal Department of Veterans Affairs". I recommend that you contact them
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