Who knows? It's the freakiast store on the planet. Walk in and try to find someone in the mob of employees that can help.
Yes, you can make an appointment to start the process of battery replacement. They will "inspect" your phone to confirm that you need a new battery, and then they will order the battery from the factory for you. Once it arrives you'll have to go back to have it installed. They dont have them in stock at the store. We made an appointment anf it was honored. Store was packed, so the whole process took about 20 minutes.
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