Is there any location that answers the phone? I've called around and have waited patiently but it doesn't seem like any location is accepting phone calls at all.

It's a pain to get anyone to answer, you'd have to call very early or make an appointment on online is the best option.

The person I deal with always answer my text messages and I never have to wait for very long

My experience there in Oklahoma City that I know no one answered the phone however I ended up having to go down there just to get answers and stuff done.