Is there a way to talk to a real person at the College Station dps office on the phone? I have a question that the website is unable to help with, & being switched to the Austin "customer service" center is ridiculous. no customer e

No. You have to go to the office and wait in line just like everybody else.

I'm actually wondering if I can use my expired ID to renew my DL now that the surcharge program has ended?

Yes. Same with me.. I never got connected. I tried many times. But if you want to skip the line you can simply go directly and check with the enquiry at counter 1 and 2 without a token.