Been on hold for nearly an hour now waiting to talk to a human being. Pretty horrible customer service. Plus I never get the speeds i pay for. I would recommend using another provider.

I haven't used Spectrum / TWC for television since about 2009. Their customer service was horrible then and it's horrible now. About a year ago I decided to switch back, made arrangements to port landline number, got a 4-hour installation window. The installer shows up and says my cable (underground) has no signal and he will have to come back another day and do the install. I said this was installation day and he didn't need to come back. Still not a customer. Summer 2017, had to get internet/telephony for my mother's apartment; got Spectrum because no other option. Installer was rude and walked off before I was able to get an internet connection. "It works with my phone, so we're done," he said. Had to find out later whether the digital phone would work. Had to make a call from the digital phone to find out what the number was. Mom had to move out 3 months later, called and canceled service, returned the modem but kept getting bills for it and turned over to debt collector. SAD

It's still the same

I had Time Warner/Spectrum for 30 years, prices went up about every year. Promised things they didn't deliver. Now I have Dish TV and love it. More channels and ALOT less money!!!

Spectrum is the wors tcable

Never had a problem with chat service quick and efficient

I was with Time Warner- Spectrum for over 32 years. We cant take their bs any more. Cut the cord, you'll be happy you did.

Get used to waiting for Compton service other that they are ok some times

Being on hold is a part of life sometimes longer few times shorter so far satisfied with spectrum