Can my wife pick up my new modem?

Isidoro, your wife can pick up the modem. Please make sure she is listed on your account as an authorized user and presents her valid government ID.

With suitable ID &/or proof of residence, probably.

I go in there for my dad all the time. Shouldn't be an issue

I think you can pick it up at the store I think your wife a new driver's license with the same address to be able to pick it up

I do not know if you can pick it up at store or if they have to send it to you.