This is not the best place to ask that question, as you're not likely to get a response from them- you're in Google Reviews. I'd call the hotel directly.
So sorry to hear that i was there only one night it maybe some other way to contact this hotel chain since they are ignoring you they're all the same just running under the different names
I tried 😋 and I kept calling them, but seems like they're always busy and manager is never there
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