I'm going thru that with hubby's phone. It is not dead but screen is cracked and phone cannot be navigated, it's a 2017 or 2018 Motorola that was not backed up to Google. For our situation it looks like it is going to be impossible. Unless we want to go to expense of trying to repair it. But parts are from China. Like your previous reply, it's best to call them. Lots of variables for that situation, different for age of phone, brand of phone etc. Good luck! They are extremely helpful and will honestly explain what can and can't be done.
I wish I could answer but have only been there once. Im sure if youd call they'd let you know. They are very helpful😊
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