The two burgers we had were dry and were charded. Service was fine, but can't recommend this high priced burger joint. We were told nothing could be done about it.

We have visited Red Robin many times, and the only time we had a problem the manager took care of it. We've been very pleased since.

I had the same experience. That had not been the case in the past. I was disappointed in the poor food quality. Can no recommend this as a good burger place

An email would be best. The manager will do something.

In these cases I usually send an email to the company. It's not as easily ignored. 😉