I have been eating at S and S for years and occasionally had to wait a few minutes when they are really busy but never that long
That seems to be a common problem with all of their stores. You can go one time and get great service, but another day and it's completely screwed. It has to be a corporate issue as I have heard other locations with similar stories. I like their food, but it is a coin flip at any location when it comes to service.
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