This asus computer is saying "the computer restarted unexpectedly or encountered an unexpected error. Cannot not install windows blah blah". Just bought last night and still cant use it. Anyone know what's wrong?

A undertale fan 25cookies | Dec 31, 2018 | Category: Electronics store

Best Buy - All questions

Address: 26531 Bouquet Canyon Rd, Santa Clarita, CA 91350, USA

Margaret M | Jan 1, 2019

Definitely take it back, there should be no reason the computer is trying to install Windows again if it is brand new... also it sounds like you are getting the blue screen with the :( face. This is a memory dump due to an error, you also shouldn't be getting this. If it trying to reinstall Windows it sounds like it is trying to restore itself which shouldn't be happening if it is brand new.

Adventures of Mike | Jan 1, 2019

Get an exchange. It's like buying a car. If it dies when you drive it off the lot not more problems can happen

Peter Duffy | Jan 1, 2019

Take it back. Probably the gpu fa n is stuck and it's overheating, anything else will tell you what's wrong ? Hard drive error, memory error etc. If it didn't tell you it has to do with cpu.

Dave Wise | Jan 1, 2019

Don't mess with them fixing it. Replace it with a new one if it's new. Don't accept enything short of a replacement. The manager will try stiff you at the Santa Clarita store.

Jonathan Selle | Jan 1, 2019

It sounds like it may be corrupted I would take it back to Best Buy if you just got it they should allow you to exchange it for a new one since that one was sold to you and it was already damaged

Austin Sutton | Jan 1, 2019

About geek squad if you can, for these things. Take it back, exchange it, or find it somewhere else. No need to worry about finding it cheaper somewhere else. Look it up, Best Buy uses "square trade" for warranties, and you can do the same, from ANYWHERE.

Virgil Lucero | Jan 1, 2019

take the laptop back

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