PetSmart

Clementina Sabillon

With New Puppy needs. We shop at Pet Smart. Not only are the employees nice and helpful. They also let you know about specials and training classes they offer. We recently signed our pup for basic training. They keep their store clean and honestly I have not had a bad experience. Their grooming service always leaves my pup looking spiffy. Keep up the good work!!

J McGuinness

Sorry PetSmart, you lost my business. Went for grooming appointment during my lunch. From go, the employee explained she might not be able to handle my dog since she just had surgery, and the other was pregnant and can't work with larger breeds...what?! They know the breed size when the appointment is set. Once I verbally checked in, I explained he is scared to go into the groomers and it's difficult to get him in the initial check-in room to begin with. I waited. Another owner came to pick up so they asked me to step out rather than just checking him in and taking him. (After all, it was his appointment time). I can't get my dog back in there as I already explained. They didn't care, they wasted my time, so I left. Such horrible customer service. I won't be back and suggest others call to be sure they are properly staffed for your pup before wasting time or really just find a company that appreciates business. Prices are higher and service and people skills are declining.

Don

Employees are always friendly and courteous and helpful finding what I need. I'm always welcomed when I enter the store with a smile. And I love the Treats Rewards program that gives me points for every purchase for future purchases when I …

Nora Wade-Schultz

Big fan of Petsmart. Great variety of product for most animals. (They could beef up the bird section a bit) Some locations are having supply issues but on the whole you can usually find what you need.