Having been in this store there will be phones ringing however the associates will not tell a customer that they are assisting in the store to wait while they help someone on the phone. Customers in the store are the priority...then customes that have finished shopping and are being helped at checkout...then a free associate will help those on the phone. If you shop in this store you will get excellent customer service.
I don't know, I can't tell but as fime are always helpful when one stops in and the sales force is very knowledgeable
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