How do you get someone from customer service to call you back? I have left 4 messages and still no return call.

You might also try emailing them. From the website or catalog. Also if you know what department it is try getting to that department for help instead of just customer service person. Also you can try leaving a bad review sometimes company's pay attention to that. Just some alternative ideas if you can't get down to the store.

Wow, they are great at customer service....time of year. Perhaps call early in the day.

Go in it will be faster

I find it best during the holiday season just to go to the store to get help from customer service.

Maybe go in might be better

Honestly it sucks, but don't count on a call back. You'll get better answers waiting in line at the store. Go in the exit and grab a number. Don't go near lunch time either because they leave one poor soul in charge durring lunch and the line can take 45 minutes. Best of luck