Jill, thank you for your inquiry and apologies for the delay in response. As referenced before us, you just need to activate the app and you will be able to unlock the door.
Open your App at your room entrance door. If you have digital key activated then tap that to unlock your door.
Walk up to your door and open your app. If you have digital key activated then tap that to unlock your door.
Thanks! Your answer is awaiting moderation.