Can I return a defective item back to your store for a refund?

Yes, they have a station for processing returns.

There is an attendant who can help with such things.

I recently made a return at the store. I had to start the process on Amazon's website and chose store drop-off as the method. I printed a paper to attach to the item and dropped it off. My account was credited a few hours later.

No, you cannot return things to the Distribution Center in Obetz

Yes, you can do it on website wherein amazon will arrange return pickup at your house orelse you can print a return label from the booth at the amazon office.

Yes

Yes, you can ask the employee to help in processing a return.

Yes - an associate can help you if you are unfamiliar with processing a return through the web site.

The request has to start from the website though. The website will give you a letter to print, ONLY then you can make the return.

You have to submit request via amazon first, then it will give you the option to return to local store. You will not get replacement, credit, or refund until product is shipped back to supplier.