I was charged in the self service bay, but it didn't work. Out of order. I tried the Kingsgate carwash website. But it appears that does work either. How can I achieve a refund?

They usually are spot on, but had a huge turnover of people, and one of the employees had a massive heart attack. The others I am not sure, but probably just were not working out anymore. So they are surrounding them with Blk Mold, and its like 4 years old! (leaky plumber) All the while him and his wife were doing the work of 5-6 people, We all know how hard finding good peeps can be - trying to run the distribution arm, all facets of the wash as well as starting up a digital production studio. They have all brand new employees now, and they can help you, or you can call the owner direct.. direct at (Seattle area code) one number above seven, five, ohh, same as first number after area code, three uno. (So the bots, spammers & crawlers don't spam to death)

Contact the people. They are good about refunds

There's usually someone there on the weekends that attends all the bays, if not try tomorrow