Helpful, and friendly.
I would second Ron's suggestion
Check your warranty agreement. It may have a different number than the store to contact.
The main number should work. They'll have a directory where you can select customer service or Home Theater. Either one should have your answers. Alternatively try checking your warranty for a phone number.
What brand TV is it?
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How do I talk to someone about some of the phones you have that I am interested in getting?
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